Capital One · 2 months ago
KMI Process Manager, Associate (Work from Home)
United States
Full-time
Remote
Entry Level
$65K/yr - $74K/yr
1+ years expCapital One is a financial services company seeking a talented Process Manager to join their Retail Bank Keep Me Informed (KMI) team. The Process Manager will facilitate the execution of servicing communications, develop project schedules, and collaborate with various internal and external partners to ensure timely delivery of projects.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Work on large and small scale projects that have a direct impact on the company
Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation
Partner with intent owners to provide strategic and tactical thought partnership to effectively drive project delivery
Forge relationships with key stakeholders and external vendors to ensure delivery of commitments
Identify ways to improve and streamline business process
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes
Demonstrate organizational agility to adapt to changing demands
Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned
Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place
Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives
Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations
Qualification
Required
High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or Google Suite
At least 1 year of Process Improvement experience
Strong attention to detail and accuracy skills
Excellent verbal, written, and interpersonal communication skills
Effective organizational, planning, and prioritizing skills
Strong consulting and collaboration skills
Ability to work in a cross-functional environment to ensure stakeholder expectations are managed effectively
Preferred
Bachelor's Degree or military experience
Lean or Six Sigma certification
At least 1 year experience working with Jira or Confluence
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-13
Company data provided by crunchbase