American Pain Consortium · 1 month ago
Help Desk Technician, Tier 1
Lexington, KY
Full-time
Onsite
Entry Level
2+ years expAmerican Pain Consortium is dedicated to providing exceptional patient care through minimally invasive techniques. The Tier 1 Help Desk Technician will be responsible for delivering first-level technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems as needed.
Health CareHospitalTherapeutics
Responsibilities
Provide first-line support to end-users for computer, application, system, device, and access issues
Set up new user accounts, permissions, and passwords, including imaging new computers for deployment for new users
Monitor daily computer systems to ensure optimal performance and security
ITSM Toolset Usage: Familiarity with using the ITSM toolset to manage and track incidents and service requests
RMM (Remote Monitoring and Management): Administer support and monitoring through the RMM tool
Technical Support: Provide technical support via phone, email, voicemail, instant messaging, and remote software
PSA: Monitor ticket queues for incoming support requests. Create tickets as needed for incoming calls, chats, and emails
SOP Maintenance: Participate in maintaining and improving Service Center standard operating procedures (SOPs). As well as creating any necessary IT documentation
Customer Service: Always be ready to help each customer to the best of your ability. As well as following every issue through to the end
Stay current with the latest technologies and best practices for IT support
All other duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
2+ years' experience in a desktop support or IT support role preferred
Strong knowledge of Microsoft Office Suite and related software
Extensive experience with Microsoft operating systems
Understanding of IT security concepts
Familiarity with common IT support tools and methodologies
Strong problem-solving and troubleshooting skills
Ability to work independently and as part of a team
Preferred
Familiarity with AllScripts and/or eClinicalWorks or similar are advantageous
Willingness to travel: 25% (Preferred)
Benefits
Medical, Dental, and Vision Insurance
Paid Time Off
Paid Holidays
Matching 401K plan
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Company
American Pain Consortium
American Pain Consortium offers patient-centric pain management practices and chronic pain treatment services to boost recovery time.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$79.74M2024-01-03Series Unknown
2023-12-04Private Equity· $79.74M
Leadership Team
J
James Miller
Chief Financial Officer
Recent News
Company data provided by crunchbase