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NuvoAir Medical · 1 month ago

Clinical Operations Intern

United States

Internship

Remote

Intern

NuvoAir is seeking a detail-oriented and tech-savvy intern to support their virtual clinical operations team. The role involves assisting patients with virtual appointment platforms, troubleshooting technical issues, and maintaining patient confidentiality while supporting smooth clinic operations.

AppsMedical DeviceProduct Design

Responsibilities

Check patients in for their scheduled virtual appointments and verify required information

Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access)

Collect and document patient copays or outstanding balances

Enter clinical and administrative information into patient charts with accuracy and attention to detail

Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member

Assist with general administrative tasks to support smooth virtual clinic operations

Maintain patient confidentiality and adhere to HIPAA standards at all times

Qualification

Technical troubleshootingEHR systemsCustomer serviceAttention to detailProfessionalismWillingness to learnCommunication skillsOrganizational skillsReliability