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Aerotek · 1 month ago

Customer Service Representative | Claims

US-AZ-Tempe

Full-time

Onsite

Entry Level

$21.63/hr - $21.63/hr

1+ years exp

Aerotek has an immediate opening for an onsite Customer Service Representative at their corporate office in Tempe, AZ. The role involves triaging incoming calls regarding workers’ compensation claims, acting as a liaison between employees and Third-Party Administrators, and assisting with various clerical tasks related to claims management.

Recruiting

H1B Sponsor Likely

Responsibilities

Triages all incoming calls regarding new and existing workers’ compensation claims

Intake new claims and act as liaison between employee and Third-Party Administrator (TPA)

Refer injured workers to treatment facilitates and arrange for transportation when needed

Assist with facilitating post-accident drug testing

Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident

Enter claim data into various claims management systems

Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians

Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents

Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed

Collect and submit required paperwork to TPA

Assist with return-to-work process

Send Acknowledgment letters and post-incident paperwork to various

Make effective and appropriate decisions

Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications

Prepare clear and concise documentation in written and oral communications

Comfortable with working in a team environment

Perform clerical tasks and projects as assigned

Qualification

Customer service experienceInsurance claims experienceClerical work experienceComputer proficiencyTeam collaborationEffective communicationProblem-solving

Required

High School Diploma required

Minimum one (1) year customer service experience required

Ability to operate a computer keyboard with accuracy and speed

Ability to work under stringent deadlines to include prioritizing work in a high-volume multi-task environment with numerous interruptions

Deal effectively and professionally with adverse and difficult situations

Establish and maintain effective partnerships both internally and externally

Preferred

Prior insurance experience in claims and/or call center experience preferred

Experience performing highly, independent, complex clerical work involving extensive record keeping

Experience with using multiple software and platforms

Benefits

Quarterly bonuses

Company

Aerotek

Glassdoor3.5

Aerotek is a leading staffing agency that matches qualified candidates with top companies worldwide. It is a sub-organization of Allegis Group.

Founded in 1983

Hanover, Maryland, USA

1001-5000 employees

https://www.aerotek.com/

H1B Sponsorship

Aerotek has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2021 (26)

2020 (32)