Capital One · 1 month ago
Sr. Business Analyst - Servicing Operations Strategy
McLean, VA
Full-time
Onsite
Mid, Senior Level
$109K/yr - $124K/yr
2+ years expCapital One is a leading financial services company, and they are seeking a Senior Business Analyst to apply strategic and analytical skills to major company challenges. The role involves working collaboratively to develop and test strategies that impact the bottom line, with a focus on improving servicing operations and customer experience.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Perform modeling/analytics to assist new product and pricing strategies for various lending products
Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
A proven track record of decision making and problem solving based on analytics
Strong business judgment, leadership and integrity
Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Display an intense focus on achieving both short and long term goals
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment
Qualification
Required
Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 1 year of experience in analysis
Preferred
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
1+ years of experience in Statistical model building
1+ years of experience in market research
1+ years of experience in SQL querying
2+ years of experience in business analysis
1+ years of experience in consulting
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
H1B Sponsorship
Capital One has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (723)
2024 (488)
2023 (545)
2022 (909)
2021 (672)
2020 (944)
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
2026-01-09
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
Company data provided by crunchbase