Kobie · 1 day ago
Remote Customer Service Representative
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
2+ years expKobie is a recognized leader in loyalty solutions, dedicated to building lasting emotional connections between brands and consumers. The Remote Customer Service Representative will handle incoming inquiries, manage a high volume of calls, and ensure compliance with client loyalty program guidelines while delivering exceptional customer experiences.
Loyalty ProgramsMarketing
Responsibilities
Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
Manage a high volume of inbound calls to meet and exceed client contractual obligations
Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
Utilize internal systems, tools, and resources proficiently
Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
Stay informed on program updates, enhancements, and promotions to effectively support callers
Escalate unresolved issues promptly as per established procedures
Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
Support major brands by becoming an expert in their loyalty programs, products, and services
Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence
Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected
Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!
Qualification
Required
High school diploma from an accredited institution recognized by the US Department of Education
Minimum of 2 years of customer service experience
Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously
Completion of a 6-week remote Training Program with full attendance and engagement
Strong problem-solving skills, attention to detail, and a proactive approach to customer care
Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication
Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed
High school diploma or equivalent
Adequate work at home / quiet office setup with a strong internet connection
Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas
Benefits
Robust health insurance: medical, dental, and vision
Free fitness benefits, including PeerFit
Generous PTO + 7 paid company holidays
401(k) with company match + annual profit sharing
Company
Kobie
Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jean-Louis Casabonne
Chief Financial Officer
Marti Beller
President
Recent News
Morningstar.com
2025-12-11
Company data provided by crunchbase