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CommandLink · 1 month ago

Managed Services Engineer

United States

Full-time

Remote

Mid Level

$45K/yr - $85K/yr

3+ years exp

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The Managed Services Engineer is responsible for supporting and delivering superior service to ISP/MSP business customers, managing and troubleshooting SDWAN networks, business data circuits, VoIP services, VPNs, and other custom-managed services.

Information TechnologyInternetNetwork SecuritySoftwareTelecommunicationsUnified Communications

H1B Sponsor Likely

Responsibilities

Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services

Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems

Support the provisioning and onboarding of new customers for managed services

Collaborate with vendors to resolve support issues and ensure smooth service delivery

Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving

Maintain excellent customer relationships by delivering outstanding support and going the extra mile

Mentor and train fellow engineers on complex technical issues and solutions

Qualification

SDWANVersa NetworksCCNA certificationCCNP certificationFirewall configurationBGPOSPFVRRPNetworking toolsCustomer supportProblem-solvingTeam collaboration

Required

High School Diploma or GED Equivalent

3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks

CCNA and CCNP certification is highly desirable

Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper)

Strong firewall configuration experience (e.g., Fortinet)

Deep understanding and hands-on experience with BGP, OSPF, and VRRP

Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation)

Experience with COS/QOS and network design principles

Familiarity with SOC 2 compliance and processes

Benefits

Generous Medical, Dental, and Vision coverage for full-time employees

Flexible time off

401k to help you save for the future

Fun events at cool locations

Free DoorDash lunches on Fridays

Employee referral bonuses to encourage the addition of great new people to the team

Company

CommandLink

CommandLink builds Next-Generation Software-Defined Hybrid Networks with integrated managed security.

Founded in 2012

Bothell, Washington, USA

201-500 employees

https://www.commandlink.com/

H1B Sponsorship

CommandLink has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (1)