Global Lending Services LLC ยท 1 month ago
Operations Manager
Greenville, South Carolina
Full-time
Onsite
Mid, Senior Level
2+ years expGlobal Lending Services is a company focused on providing affordable auto financing options through advanced analytics and technology. The Operations Manager will oversee a team, manage programs and policies to minimize delinquency, and ensure business opportunities are maximized through effective team management and development.
AutomotiveFinancial Services
Responsibilities
Directly supervise 10+ employees
Exercise management authority concerning staffing, performance evaluations, and terminations
Review and approve employee time sheets and requests for time off
Motivate team members to ensure individual goals are met on a daily, weekly, monthly and annual basis
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement
Conduct team meetings and continuous training sessions with respective team or the department
Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
Handle escalated calls and disputes and maintain professional phone etiquette skills
Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
Qualification
Required
Minimum of bachelor's degree required
Minimum of two (2) years experience in a supervisory or leadership position
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Exceptional interpersonal skills
Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Ability to handle multiple tasks during constantly fluctuating business volume
Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Excellent oral and written communication skills
Preferred
Experience with consumer lending/auto financing a plus
Benefits
Competitive base pay and performance bonuses, dependent on role
Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
401K with employer match and 100% immediate vesting
Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
Paid Volunteer Time Off (VTO) Annually
Tuition Reimbursement
Parental Leave
Business casual work environment
Company
Global Lending Services LLC
Our mission.
1001-5000 employees
H1B Sponsorship
Global Lending Services LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (15)
2023 (14)
2022 (6)
2021 (16)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Steve Thibodeau
CEO
Andy Clements
Chief Operating Officer
Recent News
2025-06-24
2025-02-06
Company data provided by crunchbase