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NextGen Healthcare · 1 month ago

Specialist II, Application Managed Services (NextGen EPM)

United States

Full-time

Hybrid

Mid Level

3+ years exp

NextGen Healthcare is a company focused on providing essential support to clients using their Practice Management software. The Specialist II, Application Managed Services role involves answering medical billing questions, providing claims clearinghouse support, and collaborating with internal teams to address client needs.

AnalyticsElectronic Health Record (EHR)Health CareInformation ServicesMedical

Responsibilities

Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management

Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system

Develop departmental implementation tools and artifacts; scope and perform custom template and software programming utilizing software development best practices

Implement new software and upgrade the NextGen application suite

Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution

Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally

25%-50% travel may be required, depending on client requirements and business needs

Flexible hours including weekend work may be required with advance notice

Perform other duties that support the overall objective of the position

Qualification

NextGen EPMHealthcare ITSoftware implementationCustomer serviceAnalytical skillsProject managementCommunication skills

Required

Bachelor's Degree

3-5 years' experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products

NextGen Certified Professional within 90 days of onboarding

Knowledge of: Healthcare IT software implementation and training, Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices

Skill in: Building relationships; interpersonal, written, and visual communication; analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills

Ability to: Drive projects to a successful outcome both in a team environment and independently, Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups, Recognize and diffuse stressful situations, Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success, Be passionate about contributing to an organization focused on continuously improving client experiences, Ability to balance competing priorities and multiple projects in a fast-paced environment

Preferred

Software and/or technical support experience

Experience in a medical office or familiarity with the medical billing process

Customer service experience

Company

NextGen Healthcare

Glassdoor2.9

NextGen Healthcare offers a range of software, services, and analytics solutions to medical and dental group practices. It is a sub-organization of Quality Systems.

Founded in 2001

Irvine, California, USA

1001-5000 employees