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Guardian Life · 5 hours ago

Key DSO Dental Account Manager

United States

Full-time

Remote

Senior Level

$67K/yr - $111K/yr

5+ years exp

Guardian Life is dedicated to ensuring the growth and maintenance of its network through developing partnerships with Dental Support Organizations (DSOs). The Key DSO Dental Account Manager will focus on recruitment and account management activities to enhance relationships and ensure compliance with organizational policies.

DentalFinancial ServicesHardwareInsuranceLife Insurance

Responsibilities

Improve the Guardian network through DSO recruitment and partnerships to increase gross adds, competitive rank, effective discount, and overall value that Guardian can bring to planholders and members

Apply an understanding of the growing complexity of network recruitment given the breadth of product options and changing landscape of the industry related to network leasing, growth of DSOs, and post-COVID impacts to build a strategic approach to recruitment and negotiations

Apply knowledge of all the organization’s products, services, and policies to negotiate and manage contracts and financial reimbursement rates with DSOs

Make presentations to senior-level management of DSOs

Identify and report to leadership team on market challenges in the growth and retention of the network and assist in the creation of processes to overcome those challenges

Develop and lead action plans and processes to enhance the DSO onboarding and relationship experience, increase satisfaction, and build efficiencies

Act as the main point of contact for all assigned DSOs. Respond to provider inquiries, concerns, complaints, appeals and grievances within assigned timeframes. Collaborate across teams to resolve issues on behalf of your assigned DSOs while providing constant communication with both internal and external teams

Ensure accurate and up-to-date information on all affiliated providers and locations for assigned DSOs to ensure network growth and directory accuracy targets and requirements are achieved

Assist in any related processes or ad-hoc projects, including but not limited to special recruitment projects, delegated credentialing, re-credentialing, directory accuracy regulatory compliance, and auditing/quality review activities

Qualification

Dental network recruitmentManaged care experienceContract negotiationSalesforce experienceMS Office proficiencyVerbal communicationWritten communicationTime managementProblem-solving