Salvus TG now known as The Purple Guys, an Ntiva Company ยท 2 months ago
Service Desk Technician I
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelThe Purple Guys, an Ntiva Company, is a community dedicated to helping clients thrive through strategic guidance and proactive support. The Service Desk Technician I plays a critical role in handling support requests and providing technical assistance for hardware, software, and network issues.
Cloud ComputingInformation TechnologyNetwork Security
No H1B
U.S. Citizen Only
Responsibilities
Responsible for creating, tracking, and maintaining customer service requests (tickets) within our PSA system
Provide technical support hardware, software, network and application problem resolution to our clients via phone call, email and chat
Provide excellent customer service to our clients via phone call, email and chat
Work with other IT associates and vendors in resolving issues related to software or hardware
Maintain department-approved training, mentoring, and certification per company standards
Perform other tasks and duties as assigned by Service Desk Manager
Qualification
Required
Strong written & verbal communication skills
Robust system and network documentation skills
One or more of the following: CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred)
Must be willing to work in a robust team environment
Must be able to work independently and complete work within specified deadlines
Excellent problem solving, debugging, and troubleshooting skills
Strong analytical and organizational skills are imperative, with demonstrated capability for problem determination and resolution
Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs
Professionalism, attention to detail, and a positive, customer-focused attitude are imperative
Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Company
Salvus TG now known as The Purple Guys, an Ntiva Company
In 2006, Salvus TG opened its doors with a mission to offer better technology to small businesses.
Founded in 2006
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Metcalf
CEO
Company data provided by crunchbase