Macquarie Group · 7 hours ago
Technology Incident Manager
Greater Houston
Full-time
Hybrid
Entry, Mid Level
2+ years expMacquarie Group is a global financial services group operating in 31 markets. The Technology Incident Manager will be responsible for managing incidents, supporting root cause analysis, and driving effective communication to ensure technology platform availability and resolution during incidents.
BankingFinanceFinancial Services
Responsibilities
Manage incidents
Support root cause analysis
Drive effective communications to end users and technical response teams
Ensure technology platform availability
Drive resolution when incidents arise
Mine incident data to identify operational improvement areas
Suggest process improvements
Support effective change management
Ensure IT changes are understood and change processes are followed
Learn the technology systems that support the different businesses
Qualification
Required
2-3 years + experience in an Incident Manager / Service Management role paired alongside strong problem solving, critical thinking, and communication skills
Experience with ITSM tools (e.g., Remedy, ServiceNow, etc.)
Ability to multi-task and prioritize among multiple ongoing issues and have a positive working attitude, with a sense of ownership and urgency
Prior service as an effective team player, as will be working as part of a global team
Preferred
An understanding of security, networking, infrastructure, and operating systems will be advantageous but not required
Benefits
1 wellbeing leave day per year and a minimum of 25 days of annual leave
20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
2 days of paid volunteer leave and donation matching
Benefits and initiatives to support your physical, mental and financial wellbeing such as medical, prescription drug, dental, and vision insurance; health savings account and dependent day care savings account; life insurance, disability, and other insurance plans; 401(k) and short/long term disability
Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Recognition and service awards
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment
Company
Macquarie Group
Macquarie Group is a provider of banking, financial, advisory, investment, and funds management services.
10001+ employees
H1B Sponsorship
Macquarie Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$2.14BKey Investors
Australian Renewable Energy Agency
2023-09-12Post Ipo Debt· $500M
2021-11-08Grant· $1.11M
2018-06-15Post Ipo Equity· $664.15M
Leadership Team
Shemara Wikramanayake
Managing Director and Chief Executive Officer
Alex Harvey
Chief Financial Officer
Recent News
2025-12-31
2025-12-28
The Motley Fool
2025-12-20
Company data provided by crunchbase