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HomePro · 2 months ago

Builder Support Coordinator

Carrollton, TX

Full-time

Onsite

New Grad, Entry Level

HomePro is a leading Home Technology company specializing in low and high voltage solutions for residential new construction projects. The Builder Support Coordinator will serve as the primary point of contact for builders, managing and resolving issues related to technology solutions in residential new construction projects.

Consumer ElectronicsCyber SecurityElectronicsRobotics

Responsibilities

Receive and document active builder issues using our ticket tracking system

Assign issues to the appropriate internal teams or business leaders for research and resolution

Communicate with builders to gather necessary information and provide updates on the status of their issues

Collaborate with internal teams to investigate and resolve builder concerns in a timely manner

Ensure that all builder issues are resolved to the satisfaction of the builder partner

Provide exceptional customer service to builders, addressing any additional inquiries or concerns they may have

Maintain accurate records of builder communications and issue resolutions

Additional responsibilities assigned by the manager

Qualification

Customer service experienceCommunication skillsTicket tracking systemsCRM software proficiencyMultitaskLow/high voltage solutionsOrganizational skillsAttention to detail

Required

Bachelor's degree in a relevant field or equivalent work experience

Previous experience in a customer service or support role, preferably in the construction or technology industry

Strong communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders

Excellent organizational skills and attention to detail

Ability to prioritize and manage multiple tasks in a fast-paced environment

Proficiency in using ticket tracking systems or customer relationship management (CRM) software

Preferred

Knowledge of low and high voltage solutions in residential construction is a plus

Benefits

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Opportunities for professional development and advancement

Company

HomePro

HomePro is a team-oriented, employee-first company delivering smart technology solutions for modern living.

Founded in 1998

Carrollton, Texas, USA

201-500 employees

http://homeprotech.com

Funding

Current Stage

Growth Stage

Leadership Team

Rick Yobbi

Chief Financial Officer

Michael Hinton

CIO

Company data provided by crunchbase