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Heartland · 1 month ago

Senior Manager - Sales & Support

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

Global Payments is a leading provider of payment solutions, committed to delivering best-in-class technology and software solutions. They are seeking a Senior Manager - Sales & Support to lead the sales support team, ensuring timely completion of proposals and evaluating sales processes for efficiency. The role involves collaborating with various teams to design payment processing solutions and ensuring high-quality sales documentation.

Credit CardsPaymentsTransaction Processing

Responsibilities

Leads the Sales Support Team by creating high quality sales documentation and collateral, providing consultancy and advice to sales leads and prospective clients, and responding to Requests for Information (RFI) and Request for Proposals (RFP). Ensures sales opportunities for existing and prospective clients are managed according to a defined bid management process

Ensures the creation of high quality proposals and RFI/RFP responses in order to ensure company is shortlisted in the prospect's procurement process. Monitors the progress of the team. Reviews all output from the team, including sales presentations, proposals and RFI/RFP responses. Provides feedback to ensure the material highlights the key sales messages for each opportunity, checking of the responses (quality control) and ensuring that client requirements are being fulfilled. Ensures quality of output continually improves

Designs payments processing solutions for existing and prospective clients, working with commercial, consultancy, IT and implementation teams to build a solution which meets and exceeds the client's requirement

Works with sales management and clients during all stages of the sales process. Develops and designs technical solutions based off information gathered during discovery and technical qualification conversations. Presents solution recommendations and associated solution benefits to clients and delivers proposals demonstrating improved client growth. Collaborates with cross-functional teams to ensure solutions are implemented and supported in line with client expectations

Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends identifying short-term and long-range issues providing information and commentary pertinent to deliberations. Recommends options for product development or enhancements to existing products. Implements directives and offering input to product marketing

Collaborates with product and marketing teams to keep abreast of all new product and service initiatives. Updates the Sales Support team and ensures that sales documentation is updated with powerful messages and benefits statements which will drive sales and results

Leads research and market analysis creating collaterals for new solutions to clients and prospects

Not an exhaustive list; other duties as assigned

Qualification

Sales ManagementProposal DevelopmentTechnical Solutions DesignMarket AnalysisNegotiation SkillsInterpersonal SkillsPresentation Skills

Required

Bachelor's Degree

Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered

Typically a minimum of 8 years related professional experience including a minimum of 3-4 years experience in a supervisory position

Preferred

Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways

Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results

Networks with key contacts outside own area of expertise

Builds on/Maintains external relationships of assigned accounts

Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead)

Ability to close a deal

Orchestrate work across internal and external teams

Present sales presentation and sales process to client