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MongoDB · 4 hours ago

Software Engineer, Diagnostics

United States

Full-time

Remote

Mid Level

$101K/yr - $198K/yr

3+ years exp

MongoDB is seeking highly technical candidates for a role on the Server Triage and Release team as a Diagnostics Engineer. In this role, you’ll investigate challenging defects, collaborate with software engineers, and improve diagnostic processes through applications and tools.

Cloud ComputingDatabaseOpen SourceSaaSSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Work with the Engineering and Technical Services teams to debug and reproduce bug reports from MongoDB users and escalate problems as needed

Maintain a user-oriented perspective, advise on possible solutions and help MongoDB users understand complex technical issues and options to mitigate or resolve

Write code to expand our diagnostic toolset, including contributing to electron apps that were developed by our team to investigate diagnostic data

Qualification

Software developmentData management systemsDistributed systemsPythonTypescriptGoC++Diagnostic intuitionCommunication

Required

3+ years of experience in software development, with a focus on data management systems

Experience supporting production environments, and/or working directly with end-users to investigate and diagnose technical issues

Excellent communication skills (both written and verbal) are critical as you will be working with users from all over the world with very diverse backgrounds, as well as with a highly technical engineering team

Exposure and interest in thorny technical issues central to databases: distributed systems, consensus algorithms, data replication, query optimization, data storage, OS internals, concurrency and scheduling, networking, etc

Ability to quickly grok and clearly synthesize implications of system behavior

Ability to contribute to fullstack projects, preferably in Python, Typescript, or Go

Ability to read and understand the intent of code and stack traces in many languages, especially C++