Collectors · 1 month ago
Account Manager, Financial Services
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $110K/yr
2+ years expCollectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. The Account Manager will connect financial services and collecting by administering asset-backed loans and managing a VIP client portfolio while ensuring an exceptional client experience.
Consumer ApplicationsConsumer ResearchConsumer Software
Responsibilities
Provide exceptional proactive customer service to both external borrowers and internal partners
Engage with client and internal resources to identify, research, prioritize, and execute on client requests
Administer and coordinate the sale of collateral on behalf of clients, including tracking location, consignment status, and analyzing sales results
Manage collateral database
Administer and coordinate selling collateral on behalf of clients
Identify areas for improvement and participate in efforts to draft and implement solutions
Liaise with clients and internal partners to gather necessary supporting documentation for loan due diligence and underwriting
Work closely with the PSA Vault and Security teams to assist in coordinating property moves and pick-ups
Assist with UCC filings and comparable international registration systems’ filings
Enforce Collectors’ loan policies and draft communications to borrowers regarding contractual covenant breaches
Perform other administrative duties, as required
Assist with client grading orders by working with internal PSA teams
Manage the full loan lifecycle, including closing documentation, operations, and funding matters
Provide administrative support to maintain client accounts and up-to-date information and data
Monitor performance of all active loans, track collateral sales and loan balances, and edit loan statements
Provide statements and invoices to clients on a timely basis
Monitor active loan portfolio to ensure timely payment and assist in the resolution of delinquent accounts
Ensure the portfolio administration and risk management of each client relationship is in compliance with credit policy
Partner with the accounting department to prepare and verify borrower account reconciliations
Coordinate with the accounting department to pay expenses
Maintain loan files, track record reports, and analysis of sale results relative to appraisals
Handle requests for information and paperwork from internal and external auditors and state regulatory agencies
Support the Senior Director in deal execution
Qualification
Required
2 - 7 years of experience in collectibles, auction houses, client accounting, or private banking
Bachelor's degree required
A strong background in data management, document preparation, and administrative support
Exceptional follow-up skills with attention to detail
Positive, problem-solving, and “get it done” attitude
Excellent communication skills, including superior written and spoken communication
Highly organized with a demonstrated ability to multitask and prioritize and manage time effectively
Strong logical and analytical skills, and the ability to use data to make business decisions
Ability to draft reports, presentations, and business correspondence
Strong interpersonal and client service skills
Experience in client management
Meticulous attention to detail
Talent for anticipating customer needs and initiating solutions prior to being asked
Preferred
Local to our Santa Ana, CA headquarters (Greater Los Angeles Area would also be preferred), but fully remote candidates will also be considered
Benefits
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Company
Collectors
Collectors offers authentication and sale services for high-value collectibles.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2022-03-30Private Equity· $100M
1999-11-12IPO
Leadership Team
Nat Turner
CEO
Jack Archer
Creative Director
Recent News
Sports Business Journal
2025-12-16
Orange County Business Journal
2025-10-25
2025-05-16
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