Insurance Office of America · 1 day ago
Branch Operations Supervisor - Commercial Lines
Cherry Hill, NJ
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expInsurance Office of America is seeking a Branch Operations Supervisor for their Cherry Hill, NJ branch. The role involves managing the Account Team staff, ensuring compliance with HR processes, and promoting the company's culture while focusing on performance monitoring and staff development.
Insurance
Responsibilities
Manage Account Management staff, monitor performance, and provide coaching
Ensure compliance with HR processes and policies
Ensure productivity, efficiency, quality, and service standards
Manage staff days off calendars for service continuity
Ensure appropriate staffing levels and recommend adjustments
Participate in interviewing and hiring recommendations
Prepare and deliver performance evaluations
Provide coaching, consultation, and training
Encourage growth and development of personnel
Develop future branch operations leaders
Promote IOA culture and improve engagement
Identify gaps and implement corrective actions
Monitor and interpret performance data
Maintain transparent communication with leadership
Develop and ensure compliance with core work processes
Implement and enforce company policies
Maintain high technical competence and industry expertise
Continuously improve management and leadership skills
Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees
Demonstrate integrity and leadership
Qualification
Required
5+ years of industry experience with deep, wide-ranging industry knowledge
3+ years leadership experience
All required active licensing
Outstanding communication and people management skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
Benefits
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
Company
Insurance Office of America
Insurance Office of America is a full-service insurance agency.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-07Private Equity
Leadership Team
Heath Ritenour
CEO and Chairman
Dennis Robinson
Sr. Vice President / Partner
Recent News
FinTech Global
2025-10-07
GlobeNewswire
2025-06-09
Company data provided by crunchbase