BravoTECH · 2 months ago
Contact Center Representative
Addison, TX
Contract
Onsite
Entry Level
1+ years expBravoTech is a company seeking a Contact Center Representative to handle customer inquiries and concerns. The role involves providing solutions to customer issues, assisting with product navigation, and updating client accounts while working collaboratively with other staff to enhance customer service experience.
Information TechnologyProject ManagementStaffing Agency
Responsibilities
Respond to customer inquiries and concerns with accurate and satisfactory solutions
Manage situations with unhappy customers by providing patient assistance and support
Reach out to clients and customers to update them about the company’s latest products, services, and policies
Assist customer in troubleshooting, navigating the company’s website, or using the products or services
Review and update customer or client accounts with personal profile information, and other account-related details
Work together with other call center staff and other departments to enhance customer service experience
Assist in training new employees and educating them about the company’s customer management policies
Qualification
Required
Excellent communication skills, both written and verbal
1-2 years' experience in a Call or Contact Center
Experience in a fast-paced environment handling calls, chats, and emails, and data entry. Phone skills, including experience with complex or multi-line phone systems
Superior active listening abilities
Exceptional interpersonal skills and the ability to build rapport
A patient and empathetic approach
Strong organizational and time management skills
Ability to adapt and be flexible in fast-paced environment
Comfortable in fast-paced work environments
Troubleshooting abilities, either basic or advanced, depending on the role and industry
Proficiency in using computers and data entry task
Comprehensive knowledge of the company's products and/or services
Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area
Important: Bilingual, English and Spanish
Company
BravoTECH
BravoTech is a dynamic company that specializes in offering a complete range of IT staff augmentation and project management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Beattie
Chief Financial Officer
Rob Duhon
Chief Operating Officer
Company data provided by crunchbase