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Assurity · 1 month ago

Licensing & Contracting Supervisor

Lincoln, NE, US

Full-time

Onsite

Mid, Senior Level

4+ years exp

Assurity is a Certified B Corporation dedicated to helping people through difficult times. They are seeking a Licensing & Contracting Supervisor to lead and manage licensing and contracting associates while ensuring compliance with regulations and maintaining customer service standards.

Financial ServicesInformation TechnologyInsuranceSecurity

Responsibilities

Leads and manages licensing and contracting associates, which includes: Staffing, training, scheduling, directing, motivating, coaching and developing associates to high performance; Communicating with and handling inquiries from our distributors and internal customers; Documenting and maintaining process flows and job procedures to meet service guarantees and compliance standards; Establishing and monitoring team and individual goals and performance; Completing and conducting performance appraisals; Assigning and monitoring workload and workflow; Determining and maintaining staffing models in order to meet service guarantees and scorecard objectives; and Staying abreast of industry-related developments and activities

Oversees daily production of licensing and contracting to meet production and customer service standards, which includes: Establishing, monitoring and maintaining customer service standards and measurements; Identifying, developing and implementing process improvement changes; Ensuring compliance with Company, state and federal regulations, including privacy regulations relating to customer information; and Investigating and resolving agent issues and complaints

Oversees system-related projects for individual and worksite distribution, which includes: Managing and leading carrier-to-carrier distribution opportunities (project management, training, travel, etc.); Complete and thorough understanding of LifePro administrative system as it relates to agent/agency set-up, market codes, deal codes, advance rules, hierarchy changes, level changes, etc.; Ensuring projects related to individual and worksite distribution are completed timely and accurately; and Communicating changes in procedures and processes to internal and external customers

Performs other functions, which includes: Managing projects for newly implemented processes and procedures; Assisting with and participating in team functions and events for the agent and new business administration; Assisting in special projects and other related duties as requested; Serving as a member of various committees and implementation teams; and Completing other functions/assignments as assigned

Qualification

LicensingContractingProject managementLifePro administrative systemUnderwriting experienceProfessional communicationAnalytical thinkingTeam collaboration

Required

Four to six years of experience in underwriting, business or related field required

Professional oral and written communication skills required

Decision-making ability and analytical thinking skills required

Ability to interact effectively and professionally with others required

Consistent and reliable attendance is an essential function to this position

Talent required in purpose, focus, work ethic, competition, persuasion, relationship extension, team, positivity, stimulator, caring, arranger, and learner

Bachelor's degree in business or related field or equivalent