AMH · 2 months ago
Utility Coordinator
American Homes 4 Rent is one of the leading single-family rental companies and homebuilders in the country, recognized as a top employer. The Utility Coordinator is responsible for managing the administrative side of utilities, including implementation, account transfer, and processing resident high utility charge disputes, while acting as a liaison with third-party utility billing companies.
Property ManagementReal EstateReal Estate InvestmentRental
Responsibilities
Conduct research to determine necessary utility implementations or account transfers for each property
Collaborate with a third-party utility management company and track progress at newly acquired properties or land
Review, audit, and update utility account information in CRM or SupplyPro
Resolve utility activation failures
Address incoming utility tickets related to check requests, high utility disputes, utility shut-offs, meter requests, and trash requests from start to finish
Act as the liaison between the business, third-party utility management company, and utility providers to resolve inquiries, follow-ups, and disputes
Monitor and manage operational controls of the third-party utility management company to ensure expectations are met
Generate recurring operational reports, perform ad hoc reporting, and conduct ad hoc research
Qualification
Required
High School Diploma required
Minimum one year of experience in an administrative role
Proficiency in Microsoft Office
Excellent written and verbal communication skills
Strong attention to detail
Capability to work independently and as an effective, collaborative team member
Skill in critically analyzing situations and considering secondary and tertiary effects on the business and stakeholders
Ability to perform under pressure and maintain professionalism in all communications
Effective conflict management skills
Preferred
Previous experience in Property Management, Construction, or Utility administrative services preferred
Benefits
Employees have the opportunity to participate in medical, dental and vision insurance;
Flexible spending accounts and/or health savings accounts;
Dependent savings accounts;
401(k) with company matching contributions;
Employee stock purchase plan;
Tuition reimbursement program;
The Company provides 9 paid holidays per year;
Upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
Company
AMH
At AMH, we’re redefining what it means to make a home yours. And we’re doing it with care.
Funding
Current Stage
Public CompanyTotal Funding
$3.15B2025-05-06Post Ipo Debt· $650M
2024-12-02Post Ipo Debt· $500M
2024-06-18Post Ipo Debt· $500M
Recent News
2026-01-11
Maryland Daily Record
2026-01-11
2026-01-09
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