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Jacobs · 8 hours ago

Client Account Manager for UDOT & UTA

Holladay, UT

Full-time

Hybrid

Senior Level, Lead/Staff

$134K/yr - $250K/yr

15+ years exp

Jacobs is a company focused on solving critical problems for cities and environments. The Client Account Manager for UDOT and UTA will manage strategic business relationships, ensuring client satisfaction and leading efforts to grow the transportation practice in Utah.

Civil EngineeringConsultingCyber SecurityIndustrialIndustrial EngineeringInformation TechnologyInfrastructureProfessional ServicesReal Estate

Responsibilities

Serve as the point of contact for UDOT and UTA client service activities and develop strategies to grow the transportation practice within the UDOT and UTA

Work with the Transportation Market Growth Director to align transportation strategy within the broader transportation portfolio

Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success

Facilitate deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients

Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth

Identify higher levels of client engagement for executive sponsors

Secure management commitment and influence/attract key staff

Work with Jacobs transportation leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction

Actively engage with project and sales teams to influence pursuit teams on sales process discipline, win strategy and proposal development, interviews, and presentations

Coordinate and facilitate the Jacobs Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

Participate in industry organizations and community engagement, and lead efforts to get local staff out into the community to build relationships and enhance our brand

Identify new business opportunities within UDOT and UTA and the transportation sector

Stay informed about industry trends, funding opportunities, and regulatory changes

Qualification

Transportation infrastructure experienceClient relationship managementLeadership in project deliverySales knowledgeTechnical writing skillsCommunity engagementEmotional intelligenceTeam leadership

Required

Bachelor's degree in civil engineering, engineering, or related fields or equivalent related work experience in lieu of a degree

15+ years of transportation infrastructure engineering experience with bridge/structural, highway, roads, traffic engineering, or as a transportation planner

Previous transportation infrastructure design experience or deep knowledge as a planner to be able to understand and have credibility when talking with UDOT and UTA Design Engineers

Proven leadership in transportation project delivery, including roles as Senior Seller/Doer, Project Manager, Design Manager, or Operations lead

High level existing contacts and strong relationships with the UDOT and UTA, and a successful record of winning work there

Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview, and win new work

Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting

Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the market and develop the most responsive teams for our clients

Be a strong team leader, consensus builder, and team player skilled in technical writing, communicating, and presenting to clients

Have a demonstrated ability to be a leader in the transportation market

Have a demonstrated history in community and political engagement and be a known quantity in the transportation marketplace