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Heritage Insurance · 1 month ago

Claims Response Technician

Plainview, NY, Plainview, NY, US

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

0+ years exp

Heritage Insurance is a company focused on restoration services, and they are seeking a Claims Response Technician to clean and restore damage to residences due to water and/or mold. The role involves conducting inspections, executing mitigation plans, and communicating with various stakeholders in a professional manner.

Insurance

Responsibilities

Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner

Participates in special projects as assigned

Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures

Conducts initial onsite inspection to determine extent and scope of damage

Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions

Takes and labels photos; measures and sketches affected rooms

Determines best restoration process and establish drying goals

Removes excess water by mopping and/or extraction

Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings

As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc

As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed

Schedules follow-up and clearance tests

Obtains Customer Service Report and Certificate of Satisfaction upon completion of job

Completes and submits in a timely manner all required paperwork

Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner

Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs

Participates in special projects as assigned

Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures

Qualification

WRT certificationASD certificationAMRT certificationRestoration experienceBasic computer proficiencyCustomer service skillsCollaborative partnerCommunication skillsProblem solving skillsDetail-oriented

Required

High School Diploma or equivalent and an active Driver's License with clear driving record are required

6 months relevant experience

Ability to climb, kneel, and crawl required; may worked in confined spaces

Ability to lift and move items up to 30lbs alone; more with assistance from a partner

Basic computer proficiency; comfortable working with internet-based tools

Demonstrated customer service focus / superior customer service skills

Excellent communication skills and ability to interact on a professional level with internal and external personnel

Results driven with strong problem solving and analytical skills

Ability to work in a fast-paced environment; and manages changing priorities effectively

Detail-oriented and exceptionally organized

Collaborative partner: ability to contribute to a positive work environment

Must be available on call and weekends

Company paid pre-employment drug test and health screening required

Preferred

Experience in restoration or construction preferred

WRT, ASD, AMRT certification a strong plus

Benefits

Company paid pre-employment drug test and health screening required

Company

Heritage Insurance

We are a super-regional property and casualty insurance holding company that primarily provides personal and commercial residential insurance products across our multi-state footprint.

Founded in 2012

Tampa, Florida, USA

501-1000 employees