Blackbird Labs · 1 hour ago
Account Manager - San Francisco, CA
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $130K/yr
2+ years expBlackbird Labs is a loyalty and payments platform revolutionizing the restaurant industry. They are seeking an Account Manager to enhance relationships with small-to-medium sized businesses, focusing on retention, revenue growth, and service expansion while ensuring new partners succeed on their platform.
HospitalityInformation TechnologyLoyalty ProgramsWeb3
Responsibilities
Build processes and standardize best-practices within restaurant success
Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
Track restaurant KPI and OKR to understand their success, issues, or opportunities
Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
Be a champion of Blackbird’s mission, brand, and product
Qualification
Required
2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
Restaurant, hospitality, or tech experience with an industry disrupting product
Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
Ability to take initiative, build rapport, and solve problems quickly
Preferred
You're relentlessly optimistic about the future and determined to get there
You can pivot on the fly. You're not looking for a boring job
You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn't scare you
You are a highly organized, detail-oriented and process-driven
You are an excellent, and efficient, communicator
You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture
Interest in serving up a game-changing loyalty platform for the best restaurants
Benefits
Stock options
Benefits (including medical, dental, vision, flexible time off, 401(k))
Some not-so-standard, extra-fun perks
Company
Blackbird Labs
Blackbird is the loyalty company for restaurants, backed by A16Z, Union Square Ventures, Spark Capital, QED, American Express, Coinbase and others.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$85MKey Investors
Spark CapitalAndreessen Horowitz
2025-04-08Series B· $50M
2023-10-04Series A· $24M
2022-10-06Seed· $11M
Leadership Team
Ben Leventhal
Founder and CEO
Recent News
BusinessCloud
2025-12-19
UK Investor Magazine
2025-12-18
Company data provided by crunchbase