Ntiva, Inc. ยท 2 months ago
Service Desk Technician I
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelNtiva, Inc. is a Managed Services Provider dedicated to helping clients thrive through innovation and teamwork. The Service Desk Technician I role involves providing technical support and excellent customer service to clients, handling support requests, and maintaining service tickets within the organization's system.
Information ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Responsible for creating, tracking, and maintaining customer service requests (tickets) within our PSA system
Provide technical support hardware, software, network and application problem resolution to our clients via phone call, email and chat
Provide excellent customer service to our clients via phone call, email and chat
Work with other IT associates and vendors in resolving issues related to software or hardware
Maintain department-approved training, mentoring, and certification per company standards
Perform other tasks and duties as assigned by Service Desk Manager
Qualification
Required
Strong written & verbal communication skills
Robust system and network documentation skills
Must be willing to work in a robust team environment
Must be able to work independently and complete work within specified deadlines
Excellent problem solving, debugging, and troubleshooting skills
Strong analytical and organizational skills are imperative, with demonstrated capability for problem determination and resolution
Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs
Professionalism, attention to detail, and a positive, customer-focused attitude are imperative
Strong aptitude and the ability to pick up new technologies quickly, adapting to the changing market
Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Preferred
One or more of the following: CompTIA A+, CompTIA Network+, MS-900 or above (strongly preferred)
Company
Ntiva, Inc.
At Ntiva, growing people (our employees, partners, and clients) is our mission.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-27Acquired
2016-10-01Private Equity
Leadership Team
Steven Freidkin
CEO
Tom Tighe
Chief Revenue Officer
Recent News
Company data provided by crunchbase