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cFocus Software Incorporated · 1 month ago

Program Management Business Process Reengineering III - USCIS

United States

Full-time

Remote

Senior Level

cFocus Software seeks a Program Management Business Process Reengineering III to join our program supporting the United States Citizenship and Immigration Services (USCIS). The role involves providing strategic planning and governance for ICAM initiatives, leading performance measurement, and implementing business process improvements.

ChatbotGovernmentInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide strategic planning, governance, and mission integration support for ICAM initiatives

Lead performance measurement, monitoring, and reporting of program and project deliverables

Support schedule management, policy development, knowledge management, and compliance activities

Engage with stakeholders across USCIS, DHS, and external partners to ensure alignment of business and technical requirements

Analyze, design, and implement business process improvements to enhance operational efficiency

Partner with technical and functional teams to identify workflow gaps, modernize legacy processes, and introduce optimized automation workflows

Evaluate and recommend best practices for continuous improvement across ICAM business operations

Provide expert guidance on cloud architecture and security to support ICAM modernization efforts

Support DevSecOps development standards and contribute to high-performing Agile development teams

Assess commercial and open-source ICAM products to recommend, lead, and implement approved changes

Collaborate with program management, engineering, cybersecurity, and operations teams to ensure cohesive execution of enterprise ICAM initiatives

Contribute to planning, estimation, and execution of technical deliverables

Ensure timely and high-quality release of enhancements in accordance with Agile DevOps best practices

Develop and maintain SOPs, process documentation, and training materials to support organizational knowledge

Participate in communications and change management efforts to support ICAM program adoption

Qualification

Cloud architectureDevSecOps standardsBusiness process engineeringAgile methodologiesICAM products knowledgeAnalytical skillsStakeholder engagementProgram managementCritical thinkingProblem solvingCommunication skills

Required

In-depth knowledge of cloud architecture and security, DevSecOps development standards, and understanding of the capabilities, strengths, and weaknesses of current commercial and open-source ICAM products to recommend, lead implementation, and implement accepted product change

Strong understanding of DevSecOps development standards and Agile methodologies

Knowledge of commercial and open-source ICAM products and their capabilities, strengths, and weaknesses

Demonstrated experience in business process engineering and process improvement initiatives

Excellent critical thinking, problem solving, and analytical skills

Strong communication, stakeholder engagement, and program management capabilities