Customer Success Manager, Zappos FBA jobs in United States
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Amazon · 1 month ago

Customer Success Manager, Zappos FBA

positionNew York, New York, USA
timeFull-time
remoteOnsite
seniorityMid Level
money$52K/yr - $112K/yr
date3+ years exp

Amazon is a global leader in e-commerce, and they are seeking a Customer Success Manager for Zappos to help grow footwear brands on Amazon. The role involves managing brand relationships, developing business plans, and driving data-backed decisions to enhance customer experience and operational excellence.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Own brand relationships within the Zappos Preferred Partnership Program (PPP), ensuring a consistent and high-quality experience
Develop and execute business plans that drive selection growth, operational excellence, and improved customer outcomes
Analyze performance data (sales, FO%, ROAS, in-stock rates) to identify risks, uncover opportunities, and recommend actions
Support promotional and advertising initiatives in partnership with internal HVE lead and Zappos’ multimillion-dollar Sponsored Ads investment
Manage assigned vendor brand stores on Amazon, including design and A+ Content optimization based on seasonality and conversion performance
Collaborate with internal teams (buying, planning, ads, operations) to resolve issues and scale mechanisms
Lead onboarding activities for new brand partners and support continuity for existing partners through reporting, communication, and process improvements
Deliver weekly and monthly reporting packages that track performance, inform business reviews, and highlight growth opportunities
Contribute to continuous improvement initiatives that make PPP scalable and repeatable
Review brand performance metrics and prepare insights for brand meetings
Partner with cross-functional teams to resolve catalog, inventory, or promotional challenges
Work directly with brands to improve catalog setup, advertising efficiency, brand store design, and A+ Content
Optimize seasonal brand store updates to improve discoverability and conversion
Participate in program development initiatives, including reporting automation and onboarding playbooks
Support program leadership in preparing content for business reviews and growth planning

Qualification

Data analysisRelationship managementBusiness planningSales target achievementAnalytical toolsMulti-taskingPresentation skillsFast-paced environment experience

Required

2+ years of merchandising or planogram, or 3+ years of customer-facing environment experience
Bachelor's degree or above
Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
Experience building and growing relationships with internal and external partners
Experience analyzing data to make business decisions
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
Experience working in a fast-paced environment similar to a high-tech start-up

Preferred

Experience using analytical, marketing, and productivity tools including Oracle Business Intelligence, Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint

Benefits

Equity
Sign-on payments
Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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