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KORE · 16 hours ago

Account Management Director – (IoT Connectivity)

United States

Full-time

Onsite

Director/Executive

7+ years exp

KORE is a recognized global leader in Internet of Things (IoT) connectivity and solutions. They are seeking a highly experienced Account Management Director to drive sustainable growth, maximize customer lifetime value, and ensure client satisfaction within an existing portfolio.

Information ServicesInformation TechnologyInternetIT ManagementSoftwareSupply Chain ManagementTelecommunicationsWireless

Responsibilities

Develop and execute strategic account plans to achieve revenue growth, retention, and customer satisfaction targets within an assigned portfolio

Identify, pursue, and close upsell, cross-sell, and renewal opportunities across the entire KORE services portfolio

Conduct regular, data-driven Quarterly Business Reviews (QBRs) with clients to demonstrate value, align on future strategy, and uncover new requirements

Analyze KORE’s competitive positioning to proactively defend accounts and expand our market footprint

Establish and nurture deep, multi-threaded relationships with key client stakeholders, from day-to-day contacts to C-Level executives

Act as the 'voice of the customer' within KORE, championing their needs and ensuring cross-functional teams are aligned to deliver exceptional service

Articulate the KORE value proposition with precision, ensuring clients understand the full benefit of our partnership and technology ecosystem

Serve as the primary point of contact and escalation for designated accounts, demonstrating leadership and ensuring swift resolution to any challenges

Manage the entire post-sales lifecycle, from onboarding and adoption to renewal and expansion

Maintain accurate and up-to-date account activity, opportunity pipeline, and revenue forecasts in CRM (Salesforce)

Prepare, negotiate, and finalize commercial proposals and contractual documentation for renewals and service expansions

Collaborate effectively with Business Development, Solutions Engineering, and Customer Support teams to deliver a seamless customer experience

Qualification

IoT ConnectivityManaged IoT ServicesPaaS/SaaS SolutionsAccount ManagementB2B SalesSalesforce5G TechnologiesDevice Lifecycle ManagementCustomer AdvocacyStrategic PlanningEffective CommunicationProblem Solving

Required

Minimum of 7+ years of experience in strategic account management or complex B2B sales

A minimum of 5 years of experience selling managed IoT services, platform solutions (PaaS/SaaS), or complex connectivity, with a demonstrable track record of managing enterprise accounts

Deep understanding of the IoT ecosystem, including connectivity technologies (5G, LTE-M, eSIM), device lifecycle management, and the role of global IoT service providers

Must be legally eligible to work in the United States

Preferred

Proven experience and a strong network within one or more of KORE's key verticals: Healthcare (Connected Health), Fleet Management & Logistics, or Industrial IoT

Demonstrated success in consistently exceeding multi-million dollar revenue and retention targets through a consultative, value-based selling methodology

Formal training in account management or sales methodologies (e.g., SAMA, MEDDIC, Challenger) is highly preferred