Apply on Employer Site

NEOGOV · 1 month ago

ECC Training & Quality Assurance Supervisor

Peoria, IL

Full-time

Onsite

Mid Level

$81K/yr - $99K/yr

3+ years exp

NEOGOV is seeking an ECC Training & Quality Assurance Supervisor to oversee training and quality assurance programs within the Emergency Communications Center. The role involves supervising personnel, ensuring compliance with policies and regulations, and developing training programs to maintain high-quality emergency call handling.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Oversee the Emergency Communications Center (ECC) training and quality assurance programs by supervising ECT personnel, ensuring high-quality emergency call handling, and maintaining compliance with agency policies, state regulations, and accreditation standards

Develop, implement, and evaluate training programs

Conduct quality assurance reviews

Provide feedback and coaching to staff

Support operational and administrative functions of the ECC

Qualification

Training program developmentQuality assurance reviewsDispatch center operationsFCC rulesRegulationsAdministrative principlesStaff motivationReport writingEffective communication

Required

Associate's degree, diploma, or equivalent from a college, technical, business, vocational, or correspondence school

Three years up to and including five years progressively responsible related experience

Any equivalent combination of education, training, and experience, which provides the required knowledge, skills, and abilities to perform the essential functions of the job