C.H. Guenther · 6 hours ago
Field Service Representative (Southwest/Texas Region)
United States
Full-time
Remote
Mid Level
$70K/yr - $124K/yr
3+ years expC.H. Guenther is dedicated to enhancing McDonald’s product quality and consumer experience goals. The SQS Field Service Representative provides hands-on support to McDonald’s Restaurants, ensuring quality food delivery and adherence to specifications through collaboration with various stakeholders.
Food Production
Responsibilities
Drive excellence within the SQS function through improved communication, collaboration, and alignment internally at CHG and externally with McDonald’s system partners
Provide value to the McDonald’s system through open, proactive communication and collaboration with key stakeholders
Maintain regular communication and relationships with the following partners: Distribution Centers: Ensure Gold Standard quality standards are achieved at the distribution level. Serve as a point of escalation to resolve issues related to supply and product quality
Restaurants: Serve as a subject matter expert for assigned product categories. Lead and support training initiatives for new products, core menu items, and Gold Standard Quality expectations. Develop and deliver e-materials and resources to support field execution of quality standards. Provide quality feedback to internal CHG QA teams and McDonald’s PMOs/Deployment teams. Manage restaurant-level product complaints, including reviewing and approving credits (PID – Product Incident Database) and coordinating with internal QA to identify root causes and improvement opportunities. Identify cost-saving and innovation opportunities at the restaurant level. Support McDonald’s initiatives as needed
Field Office Teams: Support national and field office initiatives and maintain productive relationships with key stakeholders. Collaborate cross-functionally with other suppliers across the McDonald’s system
Community Involvement: Support Ronald McDonald House Charities and related community engagement initiatives
Performs all other duties as assigned
Qualification
Required
Proficient use of a computer, Microsoft Office (Word, Excel, PowerPoint, OneNote), and other related applications or software
Strong collaboration and relationship-building skills across internal and external stakeholders
Effective communicator with strong active listening and presentation abilities
Self-motivated and goal-driven, with the ability to work independently
Highly organized and able to balance multiple priorities efficiently
Excellent troubleshooting and problem-solving skills
Skilled at gaining alignment and prioritizing multiple projects without formal authority
An innate desire to exceed customer expectations
Must be able to travel domestically up to 50% of the time
Role may involve standing or walking for extended periods during restaurant or field visits
Must be able to lift up and carry 15 pounds at times
Preferred
Bachelor's Degree in Business or related field strongly preferred
3–5 years of experience in supply chain management, preferred
3–5 years of experience working within a quick-serve restaurant (QSR) system or similar food-service environment
Benefits
Health and disability insurance
Retirement savings options
Flexible spending accounts
Employee assistance programs
Educational assistance
Parental leave
Paid time off
Company-paid holidays
Company
C.H. Guenther
San Antonio-headquartered C.H.
1001-5000 employees
H1B Sponsorship
C.H. Guenther has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Rod Hepponstall
President – Chief Executive Officer – Board Member
Janelle Sykes
Chief Financial Officer
Company data provided by crunchbase