Apply on Employer Site

BlinkRx · 3 hours ago

Bilingual Korean - Customer Support Specialist - ON SITE (Pittsburgh,PA)

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. The role involves providing patient care, resolving issues through inbound calls, and supporting pharma programs while striving to meet performance targets.

AppsE-CommerceHealth CareOnline PortalsPharmaceutical

Responsibilities

Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers

Provide patient care to accurately support pharma programs and triage to appropriate teams when required

Strive to meet and exceed structured performance targets

Document all call information and data discovery according to operating procedures

Utilize Knowledge Base materials as a foundation for resolving inquiries

Maintain confidentiality of patient and proprietary information

Develop a working knowledge of company related security and privacy practices

Participate in continued education on product changes, new features and product launches

Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Qualification

Customer service experienceBilingual KoreanHealthcare industry experienceTechnical aptitudeCommunication skillsAnalytical abilityOperational focusPassion for patient careTeam collaboration