Apply on Employer Site

Docusign · 1 hour ago

Lead Technology & Business Operations

Seattle, WA

Full-time

Hybrid

Senior Level, Lead/Staff

$151K/yr - $222K/yr

12+ years exp

Docusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. The Lead, Technology & Business Operations role is essential in bridging engineering leadership with stakeholders to drive strategic initiatives and operational excellence, ensuring alignment and boosting effectiveness within engineering teams.

Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware

No H1B

Responsibilities

Partner closely with engineering leadership to translate strategic objectives into clear, actionable goals for their respective organizations

Play a pivotal role in shaping their strategic direction and operational excellence, balancing big-picture vision with hands-on operational execution

Drive and coordinate the rhythm of business activities, including team town halls, planning cycles, OKR reviews, and leadership off-sites

Apply deep program management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery

Act as a critical bridge between engineering leadership and key stakeholders across Product, People, Finance, and Legal

Coordinate and track strategic projects that cut across multiple teams, ensuring seamless coordination and clear communication across all stakeholders

Design and optimize workflows, tooling, and best practices for Engineering leads

Build and maintain dashboards that provide real-time visibility into engineering health metrics, such as velocity, quality, reliability, and cost

Prepare and deliver crisp narratives, dashboards, and pre-reads for the engineering leadership

Support engineering leadership talent planning and reinforcing a strong, inclusive culture

Facilitate leads to function as a unified team, helping to surface and resolve friction before it slows progress

Identify and manage program risks through rigorous risk assessments, proactively surfacing prioritization and tradeoff decisions

Manage and track budgets for engineering organizations, meticulously understanding where costs are allocated which includes analyzing variances, forecasting expenditures, and identifying opportunities for cost optimization to ensure financial discipline

Qualification

Program managementTechnical KPIsData visualization toolsStakeholder managementOperational excellenceAnalytical skillsAgile methodologiesCommunication skillsCollaboration skills

Required

12+ years of experience in program or technical program management within strategy and operations, including a minimum of 3 years directly partnering with an engineering organization

A history of driving significant operational improvements within high-growth technology environments, transforming challenges into streamlined processes

Experience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices

Experience establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams

Experience navigating fast-paced, ambiguous environments, consistently demonstrating a proactive bias for action and a dedication to continuous improvement

Experience leading and refining rhythm of business activities, encompassing planning cycles, leadership reviews, and comprehensive reporting to foster an efficient operational cadence

A Bachelor's degree in a technical field or equivalent practical experience

Preferred

Masterful communication, collaboration, and stakeholder management skills, allowing you to adeptly influence without authority and forge strong alignment across your organization

An advanced degree or MBA

Robust technical and analytical skills, with a proven ability to distill complex data into strategic, actionable insights for senior leaders

Hands-on experience leveraging data visualization and business intelligence tools like Tableau, Looker, or Power BI to drive insights at scale

Experience in management consulting, strategic operations, or technical operations is highly valued

Demonstrated comfort and effectiveness in collaborating with and presenting to senior leadership

Familiarity with modern Agile, Lean, or scaled delivery methodologies (e.g., SAFe, Scrum@Scale)

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Paid Time Off: earned time off, as well as paid company holidays based on region

Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans: select retirement and pension programs with potential for employer contributions

Learning and Development: options for coaching, online courses and education reimbursements

Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events