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Belay Technologies · 5 months ago

Senior Systems Administrator

Annapolis Junction, MD

Full-time

Onsite

Senior Level, Lead/Staff

$164K/yr - $200K/yr

15+ years exp

Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland, specializing in systems automation and full stack development. They are seeking a Senior Systems Administrator to provide support for implementation, troubleshooting, and maintenance of IT systems, while managing the IT system infrastructure and ensuring smooth day-to-day operations.

Information TechnologyProfessional NetworkingSoftwareVirtualization

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides support for implementation, troubleshooting and maintenance of IT systems

Manages IT system infrastructure and any processes related to these systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides support for the dispatch system and hardware problems and remains involved in the resolution process

Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance

Optimizes system operations and resource utilization, and performs system capacity analysis and planning

Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

Qualification

LinuxWindowsVMWareService NowSystem troubleshootingIT systems managementHelp Desk supportUser assistanceSystem capacity analysis

Required

TS/SCI with Full Scope poly is required

Bachelor's Degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree

Fifteen (15) years of experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required

Experienced with Linux, Windows, VMWare

Support the development of Service Now Workflows, deploy Service Now into the client environment

Provides support for implementation, troubleshooting and maintenance of IT systems

Manages the daily activities of configuration and operation of IT systems

Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems

Provide assistance to users in accessing and using IT systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc

Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Optimizes system operations and resource utilization, and performs system capacity analysis and planning

Provides support for the dispatch system and hardware problems and remains involved in the resolution process

Provides in-depth experience in trouble-shooting IT systems

Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

Benefits

8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program

10% matching in 401(k) contributions vested on day one

$5,000 annual training/tuition

Student Loan Repayment Program

100% company funded HSA

Rich medical coverage (100% coinsurance)

Dental coverage including orthodontia

Up to $420,000 in life insurance, premiums 100% company funded

Amazon Prime, gym reimbursement, monthly lunches, games and prizes

Pet adoption program, generous referral bonus program, fun events, and more!