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Harbinger · 3 hours ago

Vehicle Tech Line Specialist

Garden Grove, CA

Contract

Hybrid

Mid Level

$70K/yr - $100K/yr

3+ years exp

Harbinger is an American commercial electric vehicle company focused on innovation in the EV industry. As a Tech Line Specialist, you will provide technical support to fleet operators and dealer shops, manage issue tracking systems, and help resolve customer inquiries.

AutomotiveElectric VehicleManufacturing

Growth Opportunities

Responsibilities

Customer fleet technical support

Answer our Technical Support Line and see customers through to resolution with problems

Manage tier 1 support on our web portal

Help develop and refine our issue tracking systems and process

Track and automate reports on metrics related to customer service success

Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster

Help with service parts fulfillment process

Training others on how to use the tools you are mastering

Expect 10% travel

Qualification

Customer service experienceAutomotive repair experienceIssue tracking systemsVehicle systems knowledgeCollaborative work ethicCommunication skillsCreative problem solving

Required

3+ years' work experience in customer service

Experience in automotive repair

Graduation from high school or equivalent

Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly

Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats

Valid driver's license required

Ability to think outside the box and find creative solutions to complex problems

Ability to travel as required

A creative curiosity, collaborative work ethic, hardworking enthusiasm

Excellent communication skills and team working tendencies