Railinc Corp. · 2 months ago
Customer Success Specialist
Cary, NC 27513, USA
Full-time
Hybrid
New Grad, Entry LevelRailinc Corp. creates cutting-edge technology solutions for the railroad industry. The Customer Success Specialist acts as a liaison between customers and Railinc products, providing support and training while also participating in product testing and documentation.
Information TechnologySoftware
Responsibilities
Acting as a front-line liaison between the customer and Railinc products and services, the Customer Success Specialist possesses the proper product knowledge to train customers and recognize when to transition issues to the next level of Product Support
Participate in product testing and verification, as well as assist with documenting customer requirements for enhancements to our applications
Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and responsive emergency on‐call support 24/7 (based on a rotating schedule)
Maintain tracking and reporting of all incidents, requests, and problems, learn Railinc products to ensure ability to assist customers in resolving issues, process all external communications, and facilitate critical incident response coverage
Qualification
Required
Bachelor's degree required
Basic to intermediate-level experience with Microsoft Office Suite
Ability to multitask and prioritize (professionally handle multiple customer cases in various stages of resolution on an ongoing basis)
Ability to communicate and follow up professionally within the organization and with external customers
Demonstrated ability to solve minor to complex customer support issues
Demonstrated a high degree of accuracy and attention to detail
Strong communication, customer service, problem solving, and critical thinking skills
Availability to complete assignments that include on‐call duties covering evenings (7:00pm – 7:00am), including weekends and holidays
Preferred
Preferred exposure to coding languages such as Python and SQL
Prior success working in a customer service role/environment preferred
Benefits
Impressively low health insurance premiums
Flexible working hours
On-site workout facilities
Community service and support efforts
Company outings
Company
Railinc Corp.
Railinc develops software, data and IT products that support the safe and efficient operations of the North American freight rail industry.
Founded in 1998
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Allen West
President and CEO
Recent News
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