ECM Program Manager | Los Angeles jobs in United States
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Akido Labs · 1 month ago

ECM Program Manager | Los Angeles

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$90K/yr - $120K/yr
date4+ years exp

Akido Labs is an AI-powered care provider focused on addressing America's physician shortage and providing exceptional healthcare. As an ECM Program Manager, you will lead teams to optimize care delivery and patient outcomes while supporting case managers and overseeing patient care plans.

Health CareInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Ensure case managers meet their required caseload, optimizing care delivery and patient outcomes
Build an engaged and resilient team by supporting case managers with burnout prevention and self-care strategies
Oversee patient care plans to guarantee they are implemented effectively and meet quality standards
Fully train and onboard new case managers within designated timeframe and ensure they manage a full caseload within designated timeframe
Maintain a small personal caseload while prioritizing team supervision
Collaborate with the Director to meet audit requirements and track team compliance metrics
Establish a team culture of respect, empathy, and teamwork
Approve timecards, time-off requests, and expense reports for direct reports
Conduct regular 1:1s to provide feedback, coaching, and support
Assign new patients to case managers, ensuring balanced and achievable panel sizes
Lead recruitment efforts, including resume screening, interviews, and onboarding processes
Serve as subject matter expert in team-dependent topics such as harm reduction and clinical case management
Drive team towards quarterly objectives in collaboration with the Director, proactively generating and implementing ideas to achieve goals
Implement quality improvement initiatives to enhance patient outcomes and operational efficiency
Build, manage, and maintain relationships with key partner organizations
Oversee enrollment and disenrollment of patients in alignment with organizational SOPs
Manage budget used for supplies and other inventory
Facilitate daily huddles, weekly data reviews, and care planning meetings
Contribute to monthly all-hands meetings by sharing success stories and showcasing team impact
Represent your team in Health Plan Operations meetings with the Director and external partners
Tailor training programs to meet the needs of your team and local environment
Mentor case managers, focusing on skill-building, professional growth, and patient care excellence — including upskilling staff in motivational interviewing, harm reduction, and coaching

Qualification

Medi-Cal populations knowledgeTeam management experienceOrganizational skillsCompliance standards familiarityData-driven decision-makingInterpersonal skillsMotivational interviewingSubstance use disorder managementConflict resolutionLeadership experience

Required

Deep understanding of Medi-Cal populations, including those experiencing homelessness, mental illness, or substance use disorders
4+ years' experience managing front-line staff
Exceptional organizational and time-management abilities
Strong interpersonal and communication skills, including team coaching and conflict resolution
Familiarity with compliance standards, documentation systems, and data-driven decision-making

Preferred

Advanced training in a related field (e.g., Masters in Social Work, SUD Certifications) to demonstrate subject matter expertise in areas like motivational interviewing or substance use disorder management
Proven leadership experience, preferably in healthcare or social services
Valid driver's license, automobile insurance, and reliable transportation

Benefits

Health benefits include medical, dental, and vision
Long-term disability
Paid Leave Program

Company

Akido Labs

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Akido is a care delivery platform based in Los Angeles with the mission to ensure our most vulnerable communities thrive.
dateFounded in 2015
location
Los Angeles, California, USA
people-size501-1000 employees
web-link
https://www.akidolabs.com

H1B Sponsorship

Akido Labs has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
$81.62M
Key Investors
Oak HC/FT
2025-05-15Series B· $60M
2020-12-16Series A· $11.2M
2020-12-16Corporate Round· $6.2M

Leadership Team

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Prashant Samant
CEO & Co-Founder
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A
Andrew Poksay
Head of Special Projects
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