Service & Support Technician 100% (m/f/d) jobs in United States
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VirtaMed · 1 month ago

Service & Support Technician 100% (m/f/d)

positionVirtaMed USA - Tampa, FL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

VirtaMed is a company dedicated to improving medical education through data-driven simulation. The Service & Support Technician will provide high-quality technical support to customers, perform in-house repairs, and collaborate with cross-functional teams to enhance customer experience.

Continuing EducationHealth CareMedicalMedical DeviceTrainingVirtual Reality

Responsibilities

Serve as a frontline representative for customer satisfaction by delivering remote technical support via email and phone
Take prompt action to diagnose and resolve issues to ensure minimal downtime for customers
Perform in-house repairs on simulator hardware and components, including devices returned from customers
Handle software-related issues or escalate them to the development team when necessary
Travel occasionally (with prior approval) to support simulators at customer locations, conferences, training centers, and hospitals
Work closely with Sales and Training & Education teams to ensure simulators are properly installed and customers are well-trained
Escalate persistent issues to the appropriate internal stakeholders (e.g., Hardware Roundtable)
Follow established service and support protocols
Recommend process improvements and report deviations or inefficiencies to the Line Manager
Participate in an on-call rotation to provide support outside regular business hours (Monday– Friday), ensuring 24/7 customer assistance
Oversee the receipt and dispatch of equipment and ensure timely delivery of repaired devices to customers
Maintain quality control, repair readiness, and secure storage for the simulator fleet
Secure storage of Fleet Management simulators in our warehouse
Address any scheduling conflicts directly with customers and manage the project to ensure a seamless experience for them
Stay up to date with new product developments by attending training sessions
Continuously improve your skills to maintain our high standards of customer service
Attend training sessions and adopt a proactive approach to ensure we provide the high level of customer service our clients expect

Qualification

Technical troubleshootingCustomer supportField supportMechatronic products experienceCustomer experienceCommunicationProblem-solving

Required

Minimum 2 years of experience working with mechatronic products
At least 1 year in a customer-facing service and support role
Strong technical troubleshooting and repair skills
Strong interest and proficiency in both hardware and software technologies
Pragmatic, flexible, and solution-focused with a 'can-do' mindset
Highly customer-oriented and eager to go the extra mile when needed
Enjoys dynamic environments and thrives on achieving team goals and milestones

Company

VirtaMed

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VirtaMed is the world leader in data-driven medical education in orthopedics, urology, obgyn and general surgery.
dateFounded in 2007
location
Zürich, Zurich, CHE
people-size51-200 employees
web-link
https://www.virtamed.com

Funding

Current Stage
Growth Stage
Total Funding
$10M
Key Investors
Venture Kick
2021-06-09Grant· $0.61M
2017-05-01Series A· $8.03M
2008-07-01Seed· $1.23M

Leadership Team

C
Christian Kriebel
Chief Technology Officer
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Elisabet Lund
CFO
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Recent News

EIN Presswire
Immersive Simulator Global Market Set For Rapid Expansion; Projected To Reach $45.07 Billion By 2029
2025-06-27
Google Patent
First responder training equipment
2025-05-04
EIN Presswire
Robotic Surgery Simulator Market Reaching 2. 2 Billion USD by 2032 with Predicted 11. 73% CAGR | 3D Systems, VirtaMed
2025-01-15
Company data provided by crunchbase