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Aidoc · 1 month ago

Customer Success Manager (Eastern US)

USA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Aidoc is a company focused on transforming patient outcomes through clinical AI solutions. The Customer Success Manager will champion customer-centric solutions, work closely with various internal teams, and ensure positive customer experiences by managing and growing relationships with key stakeholders.

Artificial Intelligence (AI)Health CareMachine LearningMedical Device

Culture & Values

Responsibilities

Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers:

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

• Lead discussions with our customers (top physicians in prestige medical centers)

• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments

• Define the next steps and work on “making things happen” with our R&D teams

Serve as the liaison between our customers and internal teams:

• Work with the technical team to ensure smooth onboarding of new customers

• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective

• Have a deep understanding of our solutions, their expected performance, and the user interface

Drive value demonstration of our solution for our customers:

• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers

• Initiate and help execute research initiatives

Qualification

Customer Success ManagementData AnalyticsStakeholder ManagementMedical Imaging ExperienceResearch ExperienceProject ManagementMultitaskingTech-SavvyCommunicationCritical ThinkingProblem Solving