Workforce Management Forecast Specialist jobs in United States
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Resource Innovations ยท 22 hours ago

Workforce Management Forecast Specialist

positionSalt Lake City, UT
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$20/hr - $23/hr
date2+ years exp

Resource Innovations is a women-led energy transformation firm focused on impact. The Workforce Management Forecast Specialist will develop accurate forecasts to support staffing and operational planning across customer service channels.

ConsultingEnergyEnvironmental ConsultingInformation ServicesInformation Technology

Responsibilities

Develop and maintain daily, weekly, monthly, and annual forecasts for call volumes, chat, email, and other customer contact channels
Analyze historical data, seasonal trends, and business drivers to improve forecast accuracy
Monitor forecast performance and adjust models as needed to reflect changing business conditions
Partner with scheduling and real-time teams to align forecasts with staffing plans
Present forecast insights and recommendations to leadership and stakeholders
Conduct "what-if" analyses to assess the impact of business changes, marketing campaigns, or external factors
Provide contingency plans for unexpected volume spikes or staffing shortages
Other duties as assigned

Qualification

Workforce managementForecastingData analysisWFM platformsSustainability interest

Required

Bachelor's degree in Business, Statistics, Mathematics, or related field (or equivalent experience)
2+ years of experience in workforce management, forecasting, or data analysis in a contact center environment
Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint)
Ability to work independently and manage multiple priorities in a fast-paced environment
Interest in sustainability and passionate about making a meaningful impact on the environment

Preferred

Experience with Calabrio WFM, Amazon Connect, and Salesforce platforms

Benefits

Three weeks of paid vacation per year
Paid holidays
A 401(k)-retirement plan with employer matching
Health, dental and vision insurance
Other supplemental benefits

Company

Resource Innovations

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Resource Innovations is a provider of demand-side management, energy efficiency, and energy consulting services.
dateFounded in 2016
location
Half Moon Bay, California, USA
people-size501-1000 employees
web-link
https://www.resource-innovations.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-04-02Acquired

Leadership Team

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Lauren Casentini
Founder and CEO
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Catherine Carhart
CTO
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Recent News

PR Newswire
Resource Innovations Acquires Shifted Energy, Creating the Industry's First Integrated Turnkey Utility DSM and Edge DERMS Platform
2025-10-09
Morningstar.com
Visionary Climate Leader Lauren Casentini Named 2025 Badass in Green Honoree
2025-06-21
Metrc LLC
Metrc Launches New Sustainability Commitment with Redesigned Eco-Friendly Tags, Reduced Plastic Shipping, and Tree Donation Initiative
2025-04-24
Company data provided by crunchbase