Tyler Technologies · 2 months ago
Sr. Director of Delivery
Herndon, Virginia
Full-time
Onsite
Director/Executive
10+ years expTyler Technologies is seeking a Senior Director of Delivery responsible for leading the successful implementation and deployment of their product solutions. This role focuses on maximizing client satisfaction, improving professional services profitability, and ensuring timely delivery and measurable client outcomes through strong leadership and operational rigor.
GovTechInformation ServicesSoftware
Responsibilities
Develop and execute a delivery strategy that prioritizes client outcomes, project predictability, and financial performance
Serve as the executive sponsor for large-scale implementations, ensuring alignment between delivery execution and strategic business objectives
Define and communicate KPIs tied to client satisfaction (CSAT/NPS), project health, and service profitability
Proactively engage with clients to understand goals, resolve issues, and ensure high satisfaction throughout the delivery lifecycle
Establish best practices and governance models to ensure smooth onboarding, transparent communication, and client confidence
Drive a customer-first mindset across the delivery team, turning each project into a referenceable success story
Serve as the point of escalation for all high-visibility or at-risk client engagements, resolving issues swiftly and ensuring executive stakeholders are informed
Develop a structured client escalation and resolution framework, reducing recurrence of systemic delivery issues
Assess the health and recovery path of all current active projects; implement stabilization plans for any engagements flagged as delayed, over-budget, or at-risk
Eliminate 'red' or at-risk projects through early detection systems, escalation frameworks, and rigorous project health checks
Implement standardized delivery methodologies and playbooks to ensure consistent execution across all engagements
Provide direct oversight to critical or high-risk projects and facilitate recovery plans when needed
Improve professional services margins by optimizing resource utilization, delivery efficiency, and scope control
Build and manage a metrics-driven organization that closely tracks forecasted vs. actual delivery effort, identifies delivery inefficiencies, and supports proactive client communication
Leverage automation, tooling, and knowledge-sharing to reduce cost per engagement while maintaining quality
Recruit, develop, and retain top-tier talent in project management, implementation consulting, and solution architecture
Foster a culture of accountability, continuous improvement, and excellence in execution
Provide coaching, mentorship, and clear career progression paths to build a resilient, engaged team
Evaluate and strengthen current delivery team structure and accountability models to ensure clear ownership of timelines, deliverables, and client satisfaction
Qualification
Required
10+ years of experience leading SaaS or enterprise product delivery, with a track record of driving customer satisfaction and service profitability
5+ years in a senior leadership role with full P&L responsibility or margin accountability for professional services
Proven ability to recover challenged projects and implement scalable delivery frameworks
Deep experience in client-facing roles, with executive presence and conflict resolution skills
Strong financial acumen and operational discipline with a metrics-first approach to performance management
Preferred
Experience in public sector or mission-critical enterprise environments
Familiarity with enterprise platforms such as Salesforce, ServiceNow, or industry-specific solutions
PMP, Agile, or related certifications preferred
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
Business Wire
2026-01-15
2026-01-09
Government Technology US
2026-01-06
Company data provided by crunchbase