The New Children's Museum · 1 month ago
Development & Membership Manager
San Diego, California, United States
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
5+ years expThe New Children's Museum (NCM) is dedicated to inspiring creativity and exploration through interactive art experiences. The Development & Membership Manager will play a crucial role in managing the Museum’s individual giving and membership programs, focusing on donor cultivation and enhancing member engagement.
CharityNon Profit
Responsibilities
Manage and grow a portfolio of individual donors giving up to $1,000 annually, focusing on cultivating relationships, stewarding renewals, and inspiring increased engagement
Lead the Museum’s new monthly giving program, developing strategies for recruitment, retention, and upgrade of recurring donors
In partnership with the Director of Development, plan and execute annual giving initiatives, including appeals, renewals, and targeted campaigns to increase individual donor participation
Partner with the Director of Development to identify and steward members into higher levels of giving, creating a pipeline from membership to philanthropy
Working closely with other members of the Advancement Team, coordinate donor communications, acknowledgments, and impact updates that foster engagement and loyalty
Plan and support donor and member engagement events, such as exhibition previews, receptions, donor appreciation events, the annual fundraising event, member-only events, and behind-the-scenes experiences
Track progress toward fundraising goals, analyze giving trends, and prepare reports for leadership and the board
Maintain accurate donor records and data in the Museum’s CRM system (Altru)
Coordinate use of volunteers to support NCM’s advancement efforts
Supports cross-departmental projects and contributes to organizational priorities as assigned
Oversee the Museum’s membership program, including acquisition, renewals, retention, and benefit fulfillment
Develop and implement strategies to grow and diversify the membership base while improving engagement and conversion rates
Collaborate with Communications + Marketing and Visitor Experience teams to coordinate member promotions and sales campaigns
Monitor and report on membership performance compared to monthly and annual goals, providing insights and recommendations for data-driven improvements
Ensure exceptional customer service for members and support frontline staff in delivering a consistent and welcoming member experience
Evaluate and enhance membership benefits, pricing, and fulfillment processes to ensure value and alignment with the Museum’s mission
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5–7 years of experience in nonprofit fundraising, with emphasis on individual giving and/or membership management
Demonstrated success building relationships with donors, members, and community stakeholders
Strong written and verbal communication skills, with an ability to convey impact through storytelling
Proficiency with donor databases (e.g., Altru, Tessitura, or Raiser's Edge) and standard office software
Analytical and detail-oriented, with experience using data to inform strategy and measure progress
Collaborative team player with initiative, flexibility, and a customer-service mindset
Availability to work occasional evenings and weekends for donor, members or organizational-wide events
Benefits
Medical, dental, and vision Insurance and Flexible Spending Account
403(b) retirement account, with 3% match after first year
10 paid days off
10 paid sick days, 2 days available to use immediately
12 paid holidays, plus 3 floating holidays
Company
The New Children's Museum
The New Children's Museum encourages children and their families to utilize their imaginations, be creative, and think critically.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rebekah Hook-Held, M.A.
Chief Strategic Advancement Officer
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