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DPR Construction · 1 week ago

Knowledge Management Systems and Governance Specialist

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$84K/yr - $144K/yr

5+ years exp

DPR Construction is seeking a detail-oriented and systems-minded Knowledge Management Systems & Governance Specialist to build and sustain the infrastructure that makes DPR’s knowledge easy to manage, find, and trust. This role will focus on the administration, governance, and scalability of DPR’s enterprise knowledge systems, ensuring reliability and consistency while enhancing the employee experience.

CommercialConstructionIndustrial

Growth Opportunities

Responsibilities

Manage the day-to-day health of DPR’s enterprise knowledge systems, including permissions, site configuration, and user support

Collaborate with technical SharePoint team on configuration decisions, ensuring platforms remain stable, scalable, and aligned with business needs

Provide onboarding, training, and troubleshooting support for content contributors and stakeholders

Monitor system performance and proactively identify opportunities to streamline administration and improve usability

Design and implement governance processes for knowledge content, including creation, review, versioning, and archiving

Establish and maintain standards for content formatting, organization, and contributor practices

Partner with content owners to ensure content remains fresh, accurate, and aligned with best practices

Promote adoption of platform and content standards by evaluating how employees interact with content and optimizing usability

Develop and maintain metadata models, taxonomies, and tagging frameworks that improve search, personalization, and integration

Ensure data integrity and consistency across multiple knowledge products and systems

Collaborate with product and technical teams to align metadata design with future integrations and AI tools

Own the design, implementation, and maintenance of integrations between Microsoft 365, SharePoint, and other enterprise systems, with a deep understanding of key touchpoints and downstream impacts to ensure seamless data flow, improved efficiency, and a connected user experience

Define and maintain dashboards and reporting tools that track content usage, system health, and adoption

Analyze system usage patterns to uncover gaps, identify opportunities, and drive improvements in content, employee engagement, and business strategy

Provide regular reporting to leadership to demonstrate the value of knowledge systems

Collaborate with product managers and content leads to identify gaps in DPR-wide knowledge and help develop solutions

Benchmark DPR’s intranet and knowledge systems against industry best practices and emerging technologies

Participate in knowledge-sharing events and initiatives that promote adoption of DPR’s knowledge resources

Stay current on Microsoft 365 and SharePoint advancements, assessing new features and updates to identify opportunities for implementation and improved user experience

Qualification

SharePoint administrationContent lifecycle processesMetadataTaxonomy designDashboard creationKnowledge management experienceAnalytical thinkingProcess-orientedTechnical aptitudeCommunication skillsCreative problem-solving

Required

Bachelor's degree in Information Systems, Knowledge Management, Business Administration, Construction Management, or related field

5+ years of experience in a role focused on knowledge management, intranet governance, information systems, or related discipline

Demonstrated experience managing permissions, content governance, or administration in enterprise platforms (SharePoint strongly preferred)

Proven ability to design and implement content lifecycle processes (review cycles, archiving, versioning)

Familiarity with metadata, taxonomy, and data structures that support search and personalization

Experience creating or maintaining dashboards and usage reporting to track adoption and performance

Strong business acumen with the ability to translate user needs into scalable governance processes

Communication & Collaboration: Ability to communicate clearly, build consensus, and work across organizational boundaries

Analytical Thinking & Judgment: Skilled at diagnosing issues, gathering input, and making timely decisions that balance analysis with action

Process-Oriented & Organized: Capable of documenting, standardizing, and improving business processes and workflows

Drive for Results: Proactive, resourceful, and committed to following through

Creative Problem-Solving: Able to generate and test solutions that improve usability and value

Ever Forward Mindset: Open to new ideas, applies lessons learned, and builds partnerships for learning and sharing

Technical Aptitude: Comfortable working with system configuration, permissions, and metadata; able to collaborate effectively with IT and technical teams