PGA TOUR Superstore · 2 hours ago
Customer Service Associate
Rockville, MD
Part-time
Onsite
New Grad, Entry Level
$17.50/hr - $20/hrPGA TOUR Superstore is a rapidly growing specialty retailer dedicated to inspiring people through golf and tennis. The Customer Service Associate is responsible for engaging customers, ensuring excellent service during the checkout process, and maintaining a clean and organized front-end area to drive sales and enhance customer experience.
E-CommerceGolfSportsTennis
Responsibilities
Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back
Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc
Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience
Ensure all Front-End equipment and supplies are always maintained and operational
Demonstrate a culture of ethical conduct, safety, and compliance across all departments
Maintaining the Front-End area in a clean, professional presentation at all times
Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP)
Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed
Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links
Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers
Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers
Qualification
Required
Candidates must have strong listening and interpersonal skills
They must possess good verbal and written communication skills and be able to communicate cross-functionally
Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite
Candidates must be able to organize multiple priorities to meet deadlines and objectives
High School Diploma or equivalent
Retail sales, customer service or similar experience preferred
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead
Must be able to maintain flexible availability, including nights, weekends, and holidays
Ability to quickly learn business acumen with appropriate training
Candidates should demonstrate strong self-accountability and a proactive drive for results
Preferred
Retail sales, customer service or similar experience preferred
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
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2025-10-23
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2025-10-23
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