Murgado Automotive Group · 2 months ago
Automotive Service Manager
Miami, FL
Full-time
Onsite
Senior LevelMurgado Automotive Group is committed to excellence in vehicle sales and customer service. They are seeking a dynamic and experienced Service Manager to lead their service department, overseeing operations and ensuring customer satisfaction while driving departmental success.
AutomotiveTransportation
Responsibilities
Lead, mentor, and motivate the service team to deliver outstanding customer service and achieve departmental goals
Oversee daily service operations, including scheduling, workflow management, and staffing
Conduct regular performance evaluations and provide feedback to ensure continuous improvement
Ensure the highest levels of customer satisfaction by addressing concerns, resolving issues, and maintaining effective communication
Develop and implement service initiatives to enhance customer experience and loyalty
Monitor and manage service department productivity, efficiency, and quality standards
Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions
Develop and manage the service department budget, including labor, parts, and supplies
Drive profitability by optimizing service operations and upselling additional services and products
Work closely with other departments, including sales and parts, to ensure seamless operations and customer satisfaction
Ensure compliance with all company policies, procedures, and industry regulations
Qualification
Required
Proven experience as a Service Manager or in a similar leadership role within an automotive service environment
Strong understanding of automotive service operations, including repair processes, parts management, and customer service
Exceptional leadership and team management abilities with a focus on employee development and motivation
Excellent communication, interpersonal, and problem-solving skills
Strong organizational skills and the ability to multitask effectively in a fast-paced environment
High school diploma or equivalent required
A valid driver's license with a clean driving record
Familiarity with dealership management systems (DMS) and automotive repair software
Preferred
A degree in Automotive Technology, Business Management, or a related field
Benefits
Attractive salary package with performance-based bonuses.
Comprehensive health, dental, and vision insurance options.
401(k) with company match.
Paid time off and holidays.
Opportunities for career growth and advancement within the Murgado Automotive Group.
Discounts on vehicles, parts, and services.
A positive and collaborative work environment with a focus on team success.
Company
Murgado Automotive Group
Murgado Automotive Group is one of America’s most exciting automotive groups, where you will find an extensive selection of Audi, Alfa Romeo, Bentley, BMW, Buick, Cadillac, Ferrari, GMC, Honda, Infiniti, Mazda, Mercedes-Benz Luxury Pre-Owned, Porsche, Volkswagen & a wide variety of Certified pre-owned vehicles.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Schoonover
Chief Financial Officer
Alex Andreus
Chief Operating Officer
Company data provided by crunchbase