WHILL · 1 month ago
Terminal Agent
Miami, FL, US
Full-time
Onsite
Entry Level
$19/hr - $19/hr
2+ years expWHILL is a leading company in personal mobility solutions, and they are seeking a Seasonal Terminal Agent to assist with the delivery and pick-up of mobility equipment at cruise ports in Miami. The role involves ensuring equipment readiness, providing customer service, and maintaining safety and quality standards for the equipment.
AutomotiveInternet of ThingsMedical DeviceMobileRobotics
No H1B
Responsibilities
Providing excellent Customer Service both internally and externally
Delivering and picking up rented mobility equipment to Cruise Ships. Ensuring every unit meets Scootaround Powered By WHILL’s Safety, Functionality, and Show Quality standards
Providing basic Troubleshooting and Service on the equipment
Promoting and upselling mobility equipment rentals for cruise customers, ensuring the facilitation of walk-ins and accommodating last-minute rentals on-site at the Terminal
Providing passengers with the training required to operate the unit and basic troubleshooting
Sanitizing equipment before and after each delivery
Assisting in other areas as needed and performing other duties as assigned
Completing all necessary paperwork fully and accurately
Performing all assigned duties in a safe and responsible manner
Tracking all assets using TrackAbout – Asset Management System
Qualification
Required
Must possess strong attention to detail
Must have a valid Driver's License
Must be able to lift up to 50 lbs
Able to work under pressure and in changing environmental conditions
Basic Computer and Microsoft knowledge required
Must have a flexible schedule to work available days, evenings, and weekends
Must be able to pass a background check and pre-employment drug screening
Ability to lift, carry, push, and pull up to 50 pounds independently
Ability to sit, walk, and/or stand for extended periods
Ability to bend, kneel, squat, crouch, or reach to perform routine or business-related tasks frequently
Ability to communicate effectively in English, both verbally and in writing
Ability to manage multiple tasks and shifting priorities with attention to detail and responsiveness
Ability to work independently while also collaborating in a team environment
Must follow all operational and safety procedures including traffic rules without any exception
Must be able to work both indoors and outdoors in varying environmental conditions and under pressure
Must have a valid driver's license and be able to operate a company vehicle to deliver and collect equipment safely and efficiently
Regular attendance is required for the shifts scheduled
Timely responsiveness and presence during meetings and operational check-ins are expected
Preferred
TWIC Card holders are an asset. If you do not have a TWIC Card, we will assist you in the application
Previous customer service experience of 2 or more years is preferred
Previous sales and up-selling experience preferred
Benefits
Eligible for commissions
Fun, flexible, team-oriented environment
Company
WHILL
WHILL is a mobility company that specializes in developing and manufacturing intelligent personal electric vehicles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$132.32MKey Investors
Woven CapitalJA Mitsui LeasingTokio Marine
2024-06-10Series Unknown· $45M
2022-05-17Series Unknown
2021-06-14Series Unknown
Leadership Team
Satoshi Sugie
Co-founder & CEO
Muneaki Fukuoka
Co-Founder & Fellow
Recent News
2025-12-24
2025-12-24
Company data provided by crunchbase