Leidos · 3 hours ago
Mortgage Servicing - Customer Service Representative
Indianapolis, IN
Full-time
Onsite
Entry Level
$18/hr - $20/hr
2+ years expLeidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
Security Clearance Required
Responsibilities
Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
Qualification
Required
High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)
Minimum of 1 year of contact center experience or telephone customer service experience
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Strong written and verbal communication skills, including telephone etiquette
Keyboarding proficiency of at least 40 words per minute
Preferred
FHA knowledge/experience
Contact Center experience (Omnichannel)
Benefits
Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Amy Smith
Senior Vice President, Government Affairs
Recent News
MarketScreener
2025-12-16
2025-12-16
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