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O'Reilly Auto Parts · 7 hours ago

Retail Service Specialist-2

Corpus Christi, TX

Full-time

Onsite

Mid Level

O'Reilly Auto Parts is a company known for its growth and stability, and they are seeking a Retail Service Specialist to support the Store Manager and Assistant Managers. The role involves leading the store team in customer service, managing store operations, and assuming shift management responsibilities when needed.

AutomotiveManufacturingRetailWholesale

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Ensure telephone is answered according to company policy

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed

Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store

Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned

Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area

All other duties as assigned