The Hired Guns · 22 hours ago
Apple Systems Engineer
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $74K/yr
5+ years expThe Hired Guns is seeking a resourceful Apple Systems Engineer for a renowned museum. The role involves supporting the Apple ecosystem, managing device issues, and providing high-touch customer service in a hybrid environment.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Untangle break/fix issues
Handle escalations
Keep SLAs tight
Manage VIP expectations
Mentor Tier 1 staff
Participate in on-call rotations
Support special events
Qualification
Required
5+ years supporting Apple environments (MacOS + iOS), with at least 3+ years in an enterprise setting
Strong Tier 2/Tier 3 experience: break/fix, incident management, SLAs, VIP support
Experience creating and deploying images, writing scripts, packaging software, and using automation tools
Ability to configure malware protection, encryption, and handle vulnerability and patch management
Comfort investigating or remediating cybersecurity alerts
Strong customer-service skills, including documentation, training users and Tier 1 staff, mentoring, and executive presence
Hybrid Washington D.C. only — minimum 3 days per week onsite; remote is not an option
Comfortable participating in on-call rotations and occasionally supporting special events
Preferred
JAMF Pro is highly preferred
Bonus points for MacOS & JAMF certifications, ITIL, or CompTIA A+ (required or equivalent)
Company
The Hired Guns
The Hired Guns is a talent agency that represents digital creative class, managing their careers and connecting them with opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Allison Hemming
CEO
Bart Codd
Chief Operating Officer, Finance and Operations Director
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