Modern Dental Laboratory USA · 2 months ago
Dental Customer Service Representative
Chicago, IL
Full-time
Onsite
Entry Level
$20/hr - $21/hr
1+ years expModern Dental Laboratory USA is a rapidly growing global company focused on quality, value, and customer care. They are seeking a determined and well-organized individual for the position of Customer Support Representative, responsible for providing exceptional customer service and support in a dental laboratory setting.
Health CareHospitalManufacturingMedical Device
Responsibilities
Regularly multi-task in an office setting performing duties including primarily case entry, invoicing, uploading of documents, and shipping
Provide support for employees and managers in all customer relation and shipping/receiving tasks; including both unloading and sorting incoming packages and professionally packaging outgoing cases
Provide exceptional customer service to dentists’ offices over the phone and by email
Record all incoming and outgoing cases, adhering to lab safety guidelines
Update database according to new information
Responsible for accurately tracking case data, while researching information in current systems
All other duties as assigned or as otherwise required
Qualification
Required
Knowledge of dental lab products, materials, and techniques preferred as you will regularly communicate with dental office staff
Excellent interpersonal, verbal, and written communication skills
Strong computer knowledge with ability to learn new programs
High attention to detail with the upmost accuracy is required
Understanding of general administrative policies and procedures
Self-motivated with strong organization skills and ability to manage multiple tasks
Ability to stand for long periods of time
Team Player a MUST
High school diploma or equivalent required
All new hires will be required to pass our standard employee background check
Preferred
Dental office: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
Modern Dental Laboratory USA
Modern Dental Laboratory USA is a medical device manufacturer that provides premium dental restorations to dentists and patients.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase