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E*TRADE from Morgan Stanley · 1 month ago

Director (AVP) - Strategic Transformation Operations

New York, New York, United States of America

Full-time

Onsite

Mid Level

$82K/yr - $133K/yr

4+ years exp

E*TRADE from Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help achieve financial goals. The role involves supporting strategic transformation by partnering with various stakeholders to define and implement the Future State Target Operating Model, while leading initiatives in analytics and operational changes.

BankingFinanceFinancial Services

Responsibilities

Execute complex processes and assist a Team Manager in coordinating processes, risks and/or projects in a Team Lead capacity

Recognize risk in day-to-day processes to draw out the key issues and leverage detailed knowledge to propose changes in process

Train others, allocate tasks and support with first line escalation where required

Share expert knowledge across the team, contribute to team output and development, building relationships across the Firm

Undertake business analysis activities such as impact/gap analysis, business requirement gathering, use case documentation, process re-engineering, testing and TOM design

Lead the design and implementation of automation solutions across IM Operations

Qualification

Business AnalysisProcess OptimizationGenerative AIRobotic Process AutomationAgile MethodologiesBusiness Intelligence ToolsSDLCRisk ManagementTeam LeadershipCommunication Skills

Required

Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of their team

Ability to operate independently with respect to some job responsibilities

Culture carrier across Operations, embracing the Firm's core values

Understanding of core business analysis techniques such as design thinking, process documentation, user story documentation, functional specifications

Ability to understand and document complex business processes

Experience in process optimization and familiarity with technology development/testing (SDLC)

Skilled in managing work queues and ensuring timely delivery of project commitments while driving transformation initiatives

Ability to proactively recognize operational risks and propose actionable solutions

Experience using Generative AI, Business Intelligence tools (e.g., Alteryx, Power BI), and Robotic Process Automation platforms (e.g., UiPath) to drive business transformation, process optimization, and operational efficiency

At least 4 years' relevant experience would generally be expected to find the skills required for this role