The Jackson Laboratory · 2 hours ago
Senior Application Administrator
Bar Harbor, ME
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $144K/yr
2+ years expThe Jackson Laboratory is an independent, nonprofit biomedical research institution focused on genomic solutions for disease. They are seeking a Senior Application Administrator to design and develop system software, primarily for the ServiceNow platform, while providing support and maintenance, and ensuring effective incident resolution.
BiotechnologyGeneticsHealth CareMedicalProduct Research
Responsibilities
Designs and develops system software in an Agile and ITIL environment, with a focus on the ServiceNow software IT service management platform
Analyzing user needs and developing solutions for the ServiceNow software platform
Applying principles and techniques of computer science, engineering, and mathematical analysis
Providing day-to-day support and maintenance of the ServiceNow platform which might include working on platform upgrades/functional updates
Analyzing log files
Configuring file changes
Updating installation and configuration documents
Performing validation/testing and performing technical issue/problem resolution support
Triaging and diagnosing process and technical issues with end users
Updating software or enhancing existing software capabilities
Documenting, tracking, and monitoring incidents to ensure timely resolution
Developing administrative and support knowledge of ServiceNow and other ITSM processes, systems, and services
Monitoring the health of the system
Administration and debugging tasks
Researching and preparing a response plan for any messages sent from ServiceNow
Building ad-hoc reports and dashboards
Conducting requirements gathering sessions with JAX stakeholders as needed to ensure business process/requirements are considered for new Catalog Request Items and other software system enhancements
Completing software development work for basic stories as approved in Azure DevOps
Conducting show back and managing UAT with stakeholders as needed
Assisting with rollout and transition into the production of new components delivered by the ServiceNow project team
Participating in the annual upgrade project
Coordinating UAT and required upgrade tasks and scheduling
Supporting changes and releases through adherence to Change Management and our agile methodology (Azure DevOps)
Assisting in the application technology planning, including new deployments, future needs, and systems integration
Providing suggestions for and participating in process improvement and performance measures
Qualification
Required
Bachelor's Degree in Computer Science, Software Engineering, Computer Engineering, or a related field
2 years of prior experience with ServiceNow software development in an ITIL and Agile environment
ServiceNow administration and support
Java development
JavaEE technologies and components (e.g. JSP, C, C++)
SQL and RDBMS experience (Oracle, DB2 or MS SQL Server)
tools and libraries like: Docker or Crystal Reports
Agile development methodologies
implementation experience of IT Service Management (ITSM) frameworks
ITIL best practice processes
Company
The Jackson Laboratory
The Jackson Laboratory conducts mammalian genetics research offering scientific services and resources to laboratories and students.
1001-5000 employees
H1B Sponsorship
The Jackson Laboratory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (50)
2023 (57)
2022 (55)
2021 (49)
2020 (38)
Funding
Current Stage
Late StageTotal Funding
$129.2MKey Investors
The Mark Foundation for Cancer ResearchMaine Technology InstituteNational Institutes of Health
2024-10-07Grant· $1.6M
2019-12-18Grant· $2.5M
2018-02-06Grant· $12.5M
Leadership Team
Lon Cardon
President and CEO
Mary Dickinson
Executive Vice President and Chief Scientific Officer
Recent News
2025-11-18
Company data provided by crunchbase